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Booking and Cancellation Policy

New Policy – effective 14 April 2021

To secure your appointment, we require a $50 deposit*.

(*applies to new clients that book from 14 April 2021)

This applies to all treatments and consultations, but does not apply to check up appointments.

Once the appointment has been attended, the $50 deposit amount will be deducted from your total treatment cost, at the time of payment.

In the case of Consultations, the $50 deposit amount will be deducted from your total treatment cost, if you decide to proceed with treatment post consultation. If you do not proceed with treatment following a consultation, your deposit will be refunded (using the same credit card details you used to secure the consultation).

If you cancel or request to re-schedule your appointment with less than 24 hours’ notice, or if you “no-show”, your $50 deposit amount will be forfeited.

SMS Confirmation:

You will receive a confirmation text prior to your appointment time. Please reply ‘Y’ to confirm your appointment. Should you need to reschedule your appointment, please call our team on 1300 693 783.

Should you need to cancel your appointment, please reply ‘N’, or call our reception team on 1300 693 783.

Cancellations made within 24 hours of your appointment time will mean your $50 deposit amount will be forfeited.