Booking Information & Policies
For all appointments booked in-person, via phone and digital/online
Booking & Deposit Policy
To secure your appointment, a $50 deposit using a valid credit or debit card is required at the time of booking. This applies to all clients (existing and new) and for all treatments, consultations, and check-up appointments. This is a requirement for all bookings, irrespective of the booking avenue, i.e., booked in person, by telephone, or via online channels. Your $50 deposit will be credited toward the cost of your treatment on the day of your visit, or it can be held on your file for future use.
Your card will be charged at the time of booking your appointment and stored on file in an encrypted format.
Cancellations & No-Shows Policy
We require a minimum of 48 hours’ notice for any rescheduling or cancellation requests. If an appointment is cancelled or moved with less than 48 hours’ notice, or if you fail to attend your scheduled time (no-show), the $50 deposit will be forfeited to cover staffing and clinical preparation. For bookings involving multiple services, this fee applies to each individual service scheduled.
Confirmations
For all bookings, you will be contacted via phone, email, or SMS to confirm your appointment. Appointment confirmation details are provided at the time of booking, with confirmation reminders sent via SMS 48 hours prior.
We will also attempt to contact clients who have not confirmed. If we are unable to reach you within 24 hours to confirm, the appointment may be forfeited.
Appointments booked within 48 hours of the scheduled appointment time are automatically confirmed and are not eligible for SMS reminder notifications.
