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Booking and Cancellation Policy

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Booking and Cancellation Policy

For all appointments booked in-person, via phone or digital/online:

To secure your appointment, we require a valid credit or debit card. This applies to all clients (existing and new) and for all treatments including consultations, and check-up appointments. This is a requirement for all bookings irrespective of the booking avenue ie. booked in-person, via telephone or online channels.

Your card will not be charged at the time of booking your appointment, but will be stored on file in an encrypted format. Please note that in the event that you reschedule or cancel your appointment within 48 hours of your appointment time, or if you fail to attend your appointment, a $50 fee will be charged to your credit/debit card, applicable to each individual service booked.

Please note: at the time of booking an appointment, a verification charge of $0-$2 to ensure the validity of the card may be charged. This is temporary and credited back to the account.

 

Confirmations:

For all bookings, you will be contacted to confirm your appointment by phone/email/SMS. Confirmation is sent at the time of booking which details appointment information and our Booking Policy.

We will also attempt to call clients who have not confirmed, however if we are unable to reach the client within 48 hours to confirm the booking then this will result in the appointment being forfeited.

If a client makes a booking with less than 48 hours prior to their appointment time then it is taken to be a confirmed booking and no text reminder SMS will be sent.