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Booking and Cancellation Policy

Booking & Cancellation Policy 2022
Effective 31 May 2022

For all appointments booked in-person, via phone or digital/online:
To secure your appointment, we require a valid credit or debit card. This applies to all clients (existing and new) and for all treatments, consultations, and check-up appointments, booked in-person, via telephone or online channels.
Your card will not be charged at the time of booking your appointment, but will be stored on file in an encrypted format. Please note that in the event that you reschedule or cancel your appointment within 48 hours of your appointment time, or if you fail to attend your appointment, a $50 fee will be charged to your credit/debit card, applicable to each service booked.
The $50 fee is not applicable to Check-Up appointments, numbing services or Healite treatments. Please note: at the time of booking an appointment, a verification charge of $0-$2 to ensure the validity of the card may be charged. This is temporary and credited back to the account.

Confirmations:

For all bookings, an email confirmation is sent at the time of booking which details appointment information and our Booking Policy.

Confirmations SMS messages are also sent 72 hours/3 days in advance of appointments. Clients must confirm appointments by responding with Y to confirm or N to cancel the booking with the clinic.

We will also attempt to call clients who have not confirmed, however if we are unable to reach the client within 48 hours to confirm the booking then this will result in the appointment being forfeited.

If a client makes a booking with less than 48 hours prior to their appointment time then it is taken to be a confirmed booking and no text reminder SMS will be sent. The email booking confirmation will still be sent.

Old Policy – effective 14 April 2021, until 30 May 2022.

To secure your appointment, we require a $50 deposit*.

(*applies to new clients that book from 14 April 2021)

This applies to all treatments and consultations, but does not apply to check up appointments.

Once the appointment has been attended, the $50 deposit amount will be deducted from your total treatment cost, at the time of payment.

In the case of Consultations, the $50 deposit amount will be deducted from your total treatment cost, if you decide to proceed with treatment post consultation. If you do not proceed with treatment following a consultation, your deposit will be refunded (using the same credit card details you used to secure the consultation).

If you cancel or request to re-schedule your appointment with less than 24 hours’ notice, or if you “no-show”, your $50 deposit amount will be forfeited.

SMS Confirmation:

You will receive a confirmation text prior to your appointment time. Please reply ‘Y’ to confirm your appointment. Should you need to reschedule your appointment, please call our team on 1300 693 783.

Should you need to cancel your appointment, please reply ‘N’, or call our reception team on 1300 693 783.

Cancellations made within 24 hours of your appointment time will mean your $50 deposit amount will be forfeited.