Booking Information & Policies
For all appointments booked in-person, via phone and digital/online
Booking & Deposit Policy
To secure your appointment, all clients are required to provide valid credit card details to be securely stored on file at the time of booking. This applies to all clients (existing and new), all treatments, consultations and check-up appointments, regardless of whether the booking is made in person, by telephone or online.
Your card details will be securely stored in an encrypted format and will only be charged in accordance with our Cancellations & No-Shows Policy.
Cancellations & No-Shows Policy
We require a minimum of 48 hours’ notice for any appointment cancellation or rescheduling. If an appointment is cancelled or rescheduled with less than 48 hours’ notice, or if you fail to attend your scheduled appointment (no-show), a $50 fee will be charged to the credit card held on file.
For bookings involving multiple services, this fee applies to each individual service scheduled.
By providing your credit card details at the time of booking, you acknowledge and agree to these terms.
Confirmations
For all bookings, you will be contacted via phone, email, or SMS to confirm your appointment. Appointment confirmation details are provided at the time of booking, with confirmation reminders sent via SMS 48 hours prior.
We will also attempt to contact clients who have not confirmed. If we are unable to reach you within 24 hours to confirm, the appointment may be forfeited.
Appointments booked within 48 hours of the scheduled appointment time are automatically confirmed and are not eligible for SMS reminder notifications.
