Privacy Policy
This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our Esteem Clinic website and mobile version of website. In this Privacy Policy we, us or our means Esteem Clinic.
Personal Information
The types of personal information we may collect about you include:
- your name;
- your conatct details, including email address and/or telephone number
- your demographic information, such as postcode
- your preferences and/or opinions
- information you provide to us through our website, email, SMS, Esteem Clinic App, online appointment system, telephone, social media and customer surveys
- details of products and services we have provided to you and/or that you have enquired about, and our response to you
- your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
- information about your acess and use of our Site and Esteem Clinic App, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider
- additional personal information that you provide to us, directly or indirectly, through your use of our Site, from which you permit us to collect information
- any other personal information requested by us and/or provided by you or a third party
We may collect these types of personal inforamtion directly from you or from third parties.
Collection and use of personal information
We may collect, hold, use and disclose personal information for the following purposes:
- to enable you to access and use our Site, Esteem Clinic App, associated applications and associated social media platforms
- to contact and communicate with you
- for internal record keeping and administrative purposes
- for analytics, market research and business development, including to operate and improve our Site, Esteem Clinic App, associated applications and associated social media platforms
- to run competitions and/or offer additional benefits to you
- for advertising and marketing, including to send you promotional information about our products and services and information abotu third parties that we consider may be of interest to you
- to comply with our legal oblications and resolve any disputes that we may have
Disclosure of personal information to third parties
We may disclose personal information to:
- third party services providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators
- our employees, contracts and/or related entities
- our existing or potential agents or business partners
- sponsors or promoters of any competition we run
- anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred
- third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia
- third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia
By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.
Your rights and controlling your personal information
Choice and consent
Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.
Information from third parties
If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third pary providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict
You may choose to restrict the collection or use of your perosnal inforamtion. If you have peviously agreed to us using your personal information for direct amrketing purposes, you may change your mind at any time by contacting us using the details below.
Access
You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set ou tin the Privacy Act 1988 (Cth), we may refuse to provide you with personal inforamtion that we hold about you.
Correction
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take resonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your comlaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe
To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and Security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot asure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Cookies and web beacons
We use cookies on our Site from time. to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.
We may use web beacons on our Site from time to time. Web beacons (also known Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viweing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
Our Site may contain links to other websites. We do not have any control over those websites, and we are not responsibile for the protection and privay of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.
For any questions or notices, please contact our Privacy Officer at:
Esteem Clinic (ABN 20 556 157 859)
Email: info@esteemclinic.com.au
Last update: 06 Feb 2021